Organisations such as law firms working with new customers are constantly starting new relationships. And like any relationship, they will hopefully be mutually beneficial, long term and where both parties understand and trust each other. Therefore, during the initial stages of engagement you must get to Know Your Customer (KYC), and the end-to-end KYC process. Fortunately, there […]
What is Money Laundering? Have you ever wondered what is anti-money laundering in law firms? Money laundering is a process by which an individual, company, or organisation can disguise the original ownership of their proceeds from criminal activity. The term was coined in the early 1900s by a Scottish police officer named William Taylor when […]
We hear it all the time, don’t we? Client engagement is critical to ensuring your firm provides the highest levels of customer service. But often, the question of ‘what is client engagement’ can be avoided, or at least not answered clearly. This article explores what client engagement really means for law firms and clients alike, […]
With increased efforts by the UK government to drive digital ID verifications, we take a look at how ID verification works within the UK. Specifically, looking at how to verify someone's identity in the UK. Digital identity is becoming the driving force of customer due diligence across the professional services industry in the UK. This […]
With the recent pandemic, the need for law technology for legal services has grown due to the preference of digital onboarding over in-person verification. All industries have had their fair share of challenges throughout the Covid-19 pandemic, but few quite as much as the legal industry. Law firms have been described as traditional in their […]
